Cable television

City of Chicago :: Cable TV

Cable television is a regulated industry in Chicago. Before a cable company can begin operating cable systems on Chicago’s public rights-of-way, a franchise agreement must be in place or state-issued licensing must have been obtained.

The Cable Division of the Department of Business Affairs and Consumer Protection monitors and enforces the compliance of franchise cable television operators and video service providers in the City of Chicago, ensuring they comply with ordinances on the city’s cable communications and their franchise agreements with the city. . These incumbent companies include Comcast, RCN and WideOpenWest. The Cable Division also responds to consumer complaints and inquiries regarding cable services.

Chicago is divided into five geographic cable “zones” which partly determine where in the city a franchised cable operator can operate.

If you have questions or complaints that have not been resolved by your cable provider, you have several options.

  • To file a consumer complaint, please call 311 or use the online services below
  • Complete the online complaint form
  • Contact the Cable Division at 312.744.6060
  • Send written or printed complaints to: 2350 W. Ogden Avenue – 2nd Floor, Chicago, IL 60608

Operating under the aegis of the City of Chicago, Department of Business Affairs and Consumer Protection, Cable 25 is a municipal cable television station that nurtures local independent producers, fostering film and television production in the third-largest market. from the country.